Refund & Return Policy – Jumpfit Shoes
Overview
At JUMPFIT SHOES PRIVATE LIMITED, we offer a 7-day return and replacement policy from the date of delivery. If 7 days have passed since your purchase, we may not be able to offer a full refund or exchange.
To be eligible for a return, your footwear must be unused, in the same condition as received, and in the original packaging.
We do not accept returns for products that are worn, damaged by the customer, or not in their original condition.
Additional non-returnable items:
- Gift cards
- Items purchased on clearance or special sale
- Products without original packaging
To complete your return, a valid proof of purchase (order ID or invoice) is required.
Please do not send your product back without contacting us first.
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Refunds
Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days.
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Late or Missing Refunds
If you have not received your refund yet:
• Check your bank account again.
• Contact your bank or payment provider.
• Processing times may vary depending on your bank.
If you still have not received your refund, contact us at support@jumpfitshoes.shop.
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Sale Items
Only regular priced items are eligible for refunds. Sale or discounted items may not be refundable.
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Exchanges
We replace items only if they are defective, damaged, or if there is a size issue. To request an exchange, contact us at support@jumpfitshoes.shop.
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Shipping Returns
To return your product, please contact us for the return address and instructions.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Shipping charges are non-refundable. If a refund is issued, return shipping costs may be deducted.
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Need Help?
For any questions related to returns, refunds, or exchanges, contact us at:
Email: support@jumpfitshoes.shop
Company: JUMPFIT SHOES PRIVATE LIMITED